Privacy Policy

Effective Date: [2026/03/27]

Welcome to HSSE Consulting and Trading. We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, safeguard, and share your personal data when you visit our website www.neptuneharcoafrica.com to purchase waterproofing products or engage our HSSE consulting services.

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1. Information We Collect

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We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when making a purchase, or when otherwise contacting us.

• Personal and Contact Details: Name, email address, phone number, physical address, and billing address.

• Payment Information: Data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number) and the security code associated with your payment instrument. Note: All payment data is stored and processed by our secure payment processors [Insert Payment Processor Names, e.g., PayFast, Yoco].

• Consulting Data: Information relevant to your business operations that you share with us to facilitate our HSSE (Health, Safety, Security, and Environment) consulting services.

• Automatically Collected Information: We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, and language preferences.

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2. How We Use Your Information

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We use personal information collected via our website for a variety of business purposes described below:

• To Fulfill and Manage Your Orders: To process payments, arrange shipping, and provide invoices or order confirmations for our waterproofing products.

• To Provide Consulting Services: To deliver the HSSE consulting services requested, manage client accounts, and communicate regarding ongoing projects.

• To Communicate with You: To respond to your inquiries, offer support, and send administrative information to you regarding updates to our terms, conditions, and policies.

• To Improve Our Website: To analyze usage trends and evaluate the effectiveness of our promotional campaigns to improve our website, products, and services.

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3. Sharing Your Information

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We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., courier services for delivering waterproofing products, payment gateways, and website hosting platforms). We do not sell your personal information to third parties.

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4. Use of Cookies

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We may use cookies and similar tracking technologies to access or store information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

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5. Data Security

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We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

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6. Your Privacy Rights

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Depending on applicable data protection laws (including POPIA), you may have certain rights regarding your personal information, including the right to:

• Request access to the personal data we hold about you.

• Request the correction of inaccurate or incomplete data.

• Request the deletion of your personal data.

• Object to our processing of your personal data.

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7. Changes to This Policy

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We may update this privacy notice from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be accessible as soon as it is published. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

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8. Contact Us

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If you have questions or comments about this policy, or if you would like to exercise your rights, you may contact us at:

HSSE Consulting and Trading

• Email: support@neptuneharcoafrica.com

• Phone: 0825663722

• Address: John Hitten 1/1